CEO

Ambitious insurers are challengers who want to break free from the norm, who embrace the values and principles that drive change and success. They are the type to focus on a customer centric model which creates the best customer experience. They are the game-changers who move away from transactional, one-dimensional relationships to strengthen the relationship between themselves 
and their customers.

Client Executive

Ambitious insurers have a relentless drive to achieve greater value for their customers. They have the desire to break through rigid product structures, with an aim of creating a customer-first digital experience by opening up their ecosystem to create highly personalised and engaging customer journeys and so experiences.

Healthcare Transformation Architect

Ambitious insurers don’t see ambition as a dirty word. They know it’s what allows people and organisations to succeed for the benefit of all those around them and they know technology is changing the face of insurance for a better, customer-centric experience. They understand that harnessing modern technology can provide value in new and unexpected ways. It gives both them, and their customer, more data and so more intelligence at their fingertips than ever before.

Healthcare and Benefits Product Marketer

Ambitious insurers are those who are no longer satisfied with the status quo. They are not followers and aren’t interested in “just getting by.” The ambitious insurer is someone who isn’t looking for tech to be a band-aid that covers an existing problem, but rather they are looking for technology which is forward thinking and as equally ambitious as they are about their goals and one which combines with the human experience to create the ultimate, customer centric experience.

Healthcare Transformation Program Director

Ambitious insurers are always looking to improve, with an aim to enhance their expertise and ability to collaborate in order to deliver a great customer experience through innovation. They don’t look at technology as a silver bullet, but rather as a way to enable them to do more and complement their overall transformation towards greater customer centricity.

VP World Wide Professional Services

Ambitious insurers understand that one size doesn’t fit all. They are looking to step away from the status quo, to remove the idea of “people like you”, to discover the diverse needs of their consumers so that they can deliver both a better product, and a better customer experience. An ambitious insurer aims to surprise and delight their customer whilst demonstrating a deeper understanding of the individual and their unique circumstances.

P&C, General Insurance Global Marketing Lead

Ambitious insurers look beyond the present day with an eye to the future, so they can better meet their customers digital needs. They understand that technology is a tool, part of their larger story, which aids them in engaging with their customers and partners more effectively. The ambitious insurer is one who understands that customer centricity makes for a better experience as well as happier and more loyal customers which will always put them ahead of the competition and give them the edge.

General Manager, CloudCore

Ambitious insurers understand that to be customer centric means putting the customer and the customer’s experience at the forefront of all you do. They know that changing the way a customer interacts with them, whether buying insurance, or contacting about a claim, ultimately changes the customer experience. A better, more tailored customer interaction can lead to more loyalty, better conversations and the knowledge that they are part of a much larger story.

Client Executive, World Wide Services

Ambitious insurers have the knowledge that being ambitious means to never settle, always grow, learn and improve, especially when they are taking the lead into new ways of working with their customers. They want to better understand how their customers prefer to do business in order to offer an enhanced customer experience when working with them. They know that technology can play a part in this story, giving them the edge and raising the stakes when it comes to a more customer-centric experience.

Director of P&C Sales

Ambitious insurers believe that people should be at the centre of everything they do. They know they support customers during some of the toughest moments in life, and having a policy number, instead of a person, at the centre of your thought process won’t cut it when it comes to the customer experience. The ambitious insurer recognizes that digital transformation is about putting the customer back at the heart of what they do, and with the right technology, they can focus on empathetically getting their customer back to normal life, faster.

VP Product & Technology

For ambitious insurers the customer is key, and the key to your customers is data. Data and information need to be at the fingertips of everyone, including insurance policyholders and other stakeholders, because when you have all the information that’s when you begin to see real innovation. Access to data is central to successful digital transformation as well as creating a better experience for all. To be customer-centric you need to have a single view of them at any given point in time which creates a deeper connection by being able to bring a wealth of information together to best serve your customer.