Ambition is...
Ambitious insurers understand that to be customer centric means putting the customer and the customer’s experience at the forefront of all you do. They know that changing the way a customer interacts with them, whether buying insurance, or contacting about a claim, ultimately changes the customer experience. A better, more tailored customer interaction can lead to more loyalty, better conversations and the knowledge that they are part of a much larger story.
Steve O’Connor
General Manager, CloudCore
Customers belong at the heart of your business
Traditionally Insurers have built products and aligned behind lines of business. But the new world demands a shift to placing the customer at the heart of your ecosystems and building products around them to connect the dots between their needs and your solutions to be more relevant in customers' lives.
For over a decade, we've put users firmly at the heart of our ecosystem. We’ve achieved this by leveraging the same technologies, processes and practices as the most successful online companies operating today. With over 12,000 APIs, we can integrate new and current technologies, partners and standards at speed, while seamlessly scaling regardless of load.
Delivering an intuitive customer experience for internal and external users that is personalised, flexible and easily customisable by region and individual.
INSIGHTS
Embedded Insurance 2.0
Does more digital mean less human?
The pandemic ushered us into a digital-first, always-on world. Whilst many predicted this would last until we were on the other side of COVID, it looks to be going nowhere.
Can data win the race for sustainability?
Insurance isn’t alone in rising to the challenges of climate change. But in doing so, there are two key questions we must ask; 1) how can the insurance industry operate better? 2) what more can the industry offer to affect this? To help answer, we look at the role data has to play in sustainability.
Embedded Insurance
The advent of native core systems means the insurance industry can better track, analyse and engage with its customer. Such data means we can now better personalise experiences and distribute products and services. It also means insurers can positively influence behaviour and mitigate risk. We call it Embedded Insurance 2.0 and the possibilities are radical.
Insights
Embedded insurance is one of the hottest topics in insurance today. It's estimated to be a $3.5 Trillion market opportunity. Get inspired by the future of customer experience and understand the differences between embedded insurance, insurance ecosystems, and the emergence of embedded insurance 2.0.
5 Reasons Embedded Insurance 2.0 is the Next New Thing infographic
With cloud-native core systems, insurers can now combine and analyze custome, IoT, and other data to personalize experiences, distribute products and services, influence…
Embedded insurance: A new route to growth and value whitepaper
Learn what Simon Torrance, founder, Embedded Finance & Super App Strategies, has to say about embedded insurance.
Embedded Insurance 2.0: How it Will Change Customer Relationships Forever
One of the greatest challenges insurers face is the annualised nature of their customer relationships and the ease with which people switch carriers. When the sole determinant…
How Insurers Can Reduce Risk Through Smart Data – Endava/Business Agility
In collaboration with Business Agility, an Endava company, and contribution from Amazon Web Services (AWS), this whitepaper explores how insurers can…
APIs: The Business User’s Key to Unlocking Customer Centricity
If the future of insurance is all about offering excellent customer experiences, let’s give the people who know them best the tools to test, learn, and deliver.
AI on Wishman’s wish-list
EIS Senior Alliance Director Paul Wishman has emphasised the value of technology in customer satisfaction and customer retention within the insurance sector.
How an Insurer Predicts Your Client’s Future Now
Samantha Chow wants to help life insurers size up their clients better, and faster, when they’re applying for coverage. As the life, annuities and health markets lead at EIS…
Why the Great Resignation Could Drive a Renaissance in Workplace Benefits
While slowing considerably, the pandemic has spurred a boom in self-employment and career hopping, as people shift employers in search of greater opportunity and work/life…