Steve O’Connor

General Manager, CloudCore

Ambitious insurers understand that to be customer centric means putting the customer and the customer’s experience at the forefront of all you do. They know that changing the way a customer interacts with them, whether buying insurance, or contacting about a claim, ultimately changes the customer experience. A better, more tailored customer interaction can lead to more loyalty, better conversations and the knowledge that they are part of a much larger story.